Company culture is made by either two things: personalities cooperating or personalities clashing. A factor with this can be generational differences. As Baby Boomers start to retire while GenZ launches their careers, we are in one of the most significant transitional periods the American workforce has ever seen. Throw in a new normal of remote/hybrid work then several challenges will arise. Here is what to anticipate with managing a multigenerational team:
Embrace All of the Benefits
There are benefits to having different generations on a team. They include sharing multiple perspectives, offering diverse ways to solve problems, an opportunity for mentorship, and bridging relationships among various people. These sorts of environments foster growth and can help everyone involved. Generations who have worked longer have learned one way and are set in their habits. Younger generations who have worked in a shorter amount of time are learning and questioning processes. Both are okay and can learn from each other.
Overcome Negative Stereotypes
People are not monolithic and have individual experiences that shape their worldview. No, Boomers are not clumsy with technology, and Millennials are not distracted by their phones. Stereotypes dehumanize co-workers, and we do not need pettiness to distract from completing multiple tasks and team functionality. Saying things like “you’re not like the others” is not helpful even if well-intentioned. This is a passive-aggressive compliment and can cause conflict. Likewise, work around those issues if they become problems. Offer grace to those who need it and try to overcome struggles.
Understand Communication Differences
Communication can be the biggest hurdle of multigenerational teams. Millennials and GenZ are more comfortable using digital devices when older generations might like using the phone or in person. Most senior office workers were likely to return to the office because working in a familiar environment was habitual. GenX might be the one generation who is versatile enough to use all the mediums where they see fit. Younger generations desire feedback and affirmation. Baby boomers will maintain eye contact as GenZ tends to stray away. It is ideal for older generations to understand trends but not to pander.
Anticipate Conflicting Values
Different generations lived through various parts of history and societal changes. A variety of diverse ages like Millennials and GenZ care about ethics more than profits. They are more compassionate with DE&I issues because they are a diverse generation or have friends who are. Baby Boomers are goal-oriented and have worked through a steady timeline of economic growth, GenX can be driven for success, Millennials want boundaries, and GenZ values honesty and authenticity. Older generations should strive to make a meaningful connection with Millennials because they spend at least 40 hours a week (or about one and a half days) in the office or work. They want to see the value in their contributions.
Managing a multigenerational team will be challenging for organizations to maintain peace and productivity. WSi keeps these issues in mind while finding the best candidate fit for the health care profession. Chat with us if you are interested in learning more.